Terms and Conditions
Congratulations for being the type of person that reads the fine print. Lucky for you, our fine print doesn’t include anything sneaky, but here it is anyway for your reading pleasure.
All orders are shipped first class via United States Postal Service. When you place your order, you can expect 1-3 days for your order to be hand-made. As soon as your order is completed it will be shipped promptly, with the exception of Sundays and holidays.
Prism Sea Glass covers all standard shipping fees within the United States. There is no minimum purchase to receive free shipping. All orders are shipped from Myrtle Beach, SC. North Carolina and South Carolina orders normally arrive the next working day, east coast orders normally arrive within 3 working days and all other US locations take around 5 days. These are estimates based on our experience, but are not guaranteed. If rush delivery is needed please, contact us to inquire about pricing before you purchase.
You will receive your order in a bubble-lined envelope. Each piece of jewelry will be safely protected in a cotton filled crush-proof box. The box is nicely packaged and is ready to be given as a gift or opened by you. Paperwork about the price paid is not included.
Prism Sea Glass is happy to ship gifts directly to the recipient. Prices are never included in any paperwork in the package or displayed on any tags. In the checkout information, please put the recipient’s information in the “ship to” location. If you would like a brief note included, please write it in the notes box at checkout and it will be included at no additional charge.
INTERNATIONAL ORDERS: Orders outside the US and US territories will have a shipping charge. This shipping charge is strictly for shipping. It does NOT include customs fees or import tax. If your country charges fees to you on arrival, these are your responsibility. We have no way of paying these for you. If you refuse a shipment because of customs fees and it is sent back, you will be refunded for the cost of the item(s) only, but not the shipping charge. We will mark your package as “merchandise” when shipping. It is illegal for us to mark it as “gift” or the incorrect value, so please don’t ask us to.
Your satisfaction is of the upmost priority. In the event that you are not satisfied with your purchase, Prism Sea Glass accepts returns or exchanges on unworn and undamaged products within 60 days of purchase. Prism Sea Glass is not responsible for return shipping. Once the merchandise is received back, in the original crush-proof boxes, credit will be given in the same form as the payment was received. Returns and exchanges should be mailed back in the same box and a protected bubble mailer. Please contact us right away if you are not happy with your purchase. Special orders are considered final sales and returns or exchanges will not be accepted.
Payments can be made on our website via Stripe’s payment gateway. Stripe is a highly respectable payment provider that offers high encryption with PCI Service Provider Level 1. Credit card information is directly handled securely by Stripe and Prism Sea Glass does not collect any credit card information. Prism Sea Glass cannot accept payments over the phone. If you are more comfortable paying by check, Prism Sea Glass gladly accepts check payments. Please contact us with the items you would like to purchase. Checks should be made out to Made By Meg, LLC (our parent company). Once your check is cleared, your order will be shipped. Payment for wholesale orders is handled differently.
In the event that you find your jewelry to be faulty, Prism Sea Glass is happy to make repairs as a result of craftsmanship or design. However, normal wear and tear should be expected on your jewelry. Damage caused by carelessness like dropping, or losing your jewelry is not included under this warranty.
Caring for your Sea Glass Jewelry
Extra care should be taken with cleaning your sea glass jewelry. Occasionally or after each wear you should use a silver polishing cloth gently on the surface of the sterling silver to keep its shine. For a stronger cleaning of the glass and silver we recommend using a mild dish soap and warm water. You can gently scrub the glass with a toothbrush or cloth. To avoid excessive tarnishing, wear your silver jewelry frequently. The oils in your skin act as a natural cleanser for silver. When you are not wearing your jewelry, store it in an air tight container or bag. Using a bag or jewelry box lined with silver cloth is also good for storing silver jewelry. Moisture removal packages, like the ones found in new shoes, are great to add to your jewelry box to slow the tarnishing process.
When wearing or caring for your sea glass jewelry, use extra care and remember it is glass. If dropped on a hard surface it can crack, chip, or break. Returns cannot be made for tarnished silver or broken glass.